The Information you provide
The collection of personally identifiable information is necessary in order to provide our services. Those activities include things like making a purchase, joining our newsletter, registering on our sites, or contacting us. When we collect personally identifiable information, you will know because you will have to provide that information to us. For most of our services, we collect only your name, email address, street address, postcode. When you make a purchase, we also collect your billing address, your phone number, and credit card information. If you visit our pages on social media sites such as Facebook, and Instagram, we may collect both personally-identifiable and non-personally-identifiable information. For example, if you ask a customer service question through our Facebook page, we will receive your username along with your question and will use that information to respond to your question. Personally identifiable information will be stored by SuAura until erased in the ordinary course of business or you request its erasure. We may store anonymous or anonymised information, such as website visits, in order to improve our services.
Description of cookies and how we use them
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Firefox, Safari, or Edge) settings. Each browser is different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many of our features that make your web experience more efficient.
Security we provide
Personally identifiable information associated with our users is of utmost concern to us. We take technical, administrative, and physical security steps to protect all visitors’ information. When you provide credit card information, we use transport layer security (TLS) encryption to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. As such, we cannot guarantee the absolute security of your personal information.
There are some steps that you can take to help protect the security of your information. Never give out your password, since this is what is used to access all of your account information. Also, remember to sign out of your account and close your browser window when you finish surfing the web especially if the device you are using is shared. Be cautions when using public Wi-Fi, which can make your personal information available to others if not properly secured with a VPN.
How we use your data
When you supply us with personally identifiable information, the information you provide is added to your user file. We use personally identifiable information in a number of ways. We use this information to successfully complete transactions/orders. For example, if you contact us for help, we will then use that same information to contact you. Information we collect is also used to send you e-mail updates or news, information on products and services, discounts, upcoming events and newsletters about SuAura and other information we think you will find valuable, periodic mailings, and in some instances telephone contact.
Who we share your information with
We use trusted third-party companies to help us target advertising or to market, or to facilitate order processing and fulfillment. These third-party companies include:
- Woocommerce – facilitate online orders
- MailChimp – email marketing
- Facebook, Google – advertising services
The third-party vendors offer ways to opt out of tracking and that information can be found on their respective websites. We may also share information for security reasons to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of persons, violations of our Terms of Service, or as otherwise required by law.
Controlling your personal information
You have the right to be forgotten, and we will erase your personal data upon request. If you wish to withdraw your consent for us to collect and store personal information about you, please contact us as described above.
We treat your personal information as confidential, complying with the UK Data Protection Act 1998. The personal information that we hold about you will be up to date and accurate. You can check the information that we hold about you by sending us an email at [email protected]. If you find any inaccuracies we will delete or correct it. The personal information that we hold about you will be held securely in accordance with out internal security policy and the law
Links to other websites and social media
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Engagement, communication and actions taken through social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.
Organisations that help protect the security and safety of our users and our site
We will give out personal information as required by law, to enforce our Terms of Service, or to protect the safety and security of users and our site.
How to contact us